| We are all leading very busy lives at the minute, and we understand that many people don’t have the time to wait on the telephone in a queue.
We are therefore increasing our ability to deal with your non-urgent issues online. You are now able to send us a message to make a report or ask a question, go back to your busy day or night, and we will call you back. To contact us online, please use our social media channels, forms or live chat function on our website: Our digital contact channels are monitored just as much as our phone lines. They are staffed by real people, not bots, and there are no automated responses. You will speak to one of our Call Handlers who will take the same information and action your report in the same way as they would on the phone. At the moment, less than 10% of our non-emergency reports are made in this way. Please use these online channels, and keeping the 101 line free for those who perhaps can’t access the internet to contact us. In the event of an emergency you should always call 999. |
| Message Sent By Emma Page (Police, Comms Officer HQ, Media team) |
